Survey on the Spot
Survey on the Spot + Sundrop Mobile Loyalty
Sundrop Mobile has integrated Sundrop Mobile Loyalty with SURVEY ON THE SPOT to provide our clients in table service environments, another way to easily capture customers’ mobile numbers right at the table.
Through this integration, Sundrop Mobile Loyalty clients can now further extend their customer engagement by not only capturing the customer’s mobile number right at the table with a mobile device, but also receiving valuable feedback on their visit.
How It Works
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The first survey question asks the customer to enter their receipt number from a recent purchase. (Or staff can enter that information for the customer before taking the survey device to the customer.)
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The second survey question invites the customer to join the loyalty program by entering their 10-digit mobile number.
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When the survey is complete, the customer’s information (receipt number and mobile number) is transmitted to Sundrop, who matches the information to the POS transaction and sends the customer an SMS text message welcoming them to the loyalty program.
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Sundrop then takes over, driving the customer through complete registration and social media connection.
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On subsequent visits, follow the same process and customers will earn loyalty points based on their receipt amounts when they complete the survey again. You will be able to see your survey response trends over each visit.
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Capture new customers for your loyalty program that may not have registered any other way.
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Link customer survey responses to loyalty values. “Constructive criticism” from a very loyal customer may carry more weight than from a one-time visitor.
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Provide loyalty incentives for customers to complete surveys. Bonus points are a “soft perk” that cost less than a product give-away incentive.
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